{"id":10724,"date":"2019-03-25T10:39:44","date_gmt":"2019-03-25T14:39:44","guid":{"rendered":"http:\/\/www.specialtyansweringservice.net\/?p=10724"},"modified":"2019-03-25T10:39:44","modified_gmt":"2019-03-25T14:39:44","slug":"76-examples-of-answering-service-scripts","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/76-examples-of-answering-service-scripts\/","title":{"rendered":"76 Examples of Answering Service Scripts"},"content":{"rendered":"<p>So you&#8217;ve decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You&#8217;ve cleared your first hurdle &#8211; understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do you know if an answering service can handle your calls? How can you tell if your customers still receive the same level of service they&#8217;re used to getting with your own staff? Can an answering service really work successfully as an extension to your business?<\/p>\n<p>If you&#8217;re an <a href=\"https:\/\/www.specialtyansweringservice.net\/what-the-heck-is-an-answering-service\/\" target=\"_blank\" rel=\"noopener\">answering service newbie<\/a>, navigating the outsourcing landscape can be confusing at best, so don&#8217;t venture into the jungle alone. To get you started on your journey, we&#8217;ve posted 76 examples of scripts from a variety of industries so you can get a taste of what an answering service is capable of accomplishing. Within the industry specific scripts below you&#8217;ll find:<\/p>\n<ul>\n<li>Samples of warm transfer scripts<\/li>\n<li>Scripts for transferring calls<\/li>\n<li>Welcome message or greeting scripts<\/li>\n<li>Scripts for customer service<\/li>\n<li>After hours scripts<\/li>\n<\/ul>\n<h2>#1. Accounting\/Tax Services &amp; Consulting<\/h2>\n<p>In the Accounting industry, businesses could include tax preparation companies, investment firms, and funding services. Below are 3 of our script examples from various financial companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Mortgage-Consultant.pdf\" target=\"_blank\" rel=\"noopener\">Mortgage Consultants<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Financial-Service.pdf\" target=\"_blank\" rel=\"noopener\">Financial Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Tax-Relief.pdf\" target=\"_blank\" rel=\"noopener\">Tax Relief<\/a><\/li>\n<\/ul>\n<h2>#2. Advertising\/Media &amp; Entertainment<\/h2>\n<p>In the Advertising and Entertainment industries, businesses could include DJ&#8217;s, party planners, magazines, marketing firms, broadcasters and event venues. Below are 3 of our script examples from various advertising and entertainment companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Product-Design.pdf\" target=\"_blank\" rel=\"noopener\">Product Design<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Mobile-Media.pdf\" target=\"_blank\" rel=\"noopener\">Mobile Media Marketing<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Newspaper-Media.pdf\" target=\"_blank\" rel=\"noopener\">Newspaper Company<\/a><\/li>\n<\/ul>\n<h2>#3. Auto<\/h2>\n<p>In the Auto industry, businesses could include auto and RV rentals, tire supply shops, and auto parts dealers. Below are 3 of our script examples from various auto companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Auto-Detailing.pdf\" target=\"_blank\" rel=\"noopener\">Auto Detailing<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Auto-Service.pdf\" target=\"_blank\" rel=\"noopener\">Auto Service<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Auto-Dealership.pdf\" target=\"_blank\" rel=\"noopener\">Auto Dealership<\/a><\/li>\n<\/ul>\n<h2>#4. Banking &amp; Insurance<\/h2>\n<p>In the Banking and Insurance industries, businesses could include\u00a0student loan consolidation,\u00a0financial advisers, and credit unions.\u00a0Below are 3 of our script examples from various banking and insurance companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Credit-Services.pdf\" target=\"_blank\" rel=\"noopener\">Credit Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Investment.pdf\" target=\"_blank\" rel=\"noopener\">Investment<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Insurance.pdf\" target=\"_blank\" rel=\"noopener\">Insurance<\/a><\/li>\n<\/ul>\n<h2>#5. Cleaning\/Janitorial<\/h2>\n<p>In the Cleaning and Janitorial industry, businesses could include dry cleaning, junk removal and commercial cleaning services. Below are 3 of our script examples from various cleaning companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Maid-Services.pdf\" target=\"_blank\" rel=\"noopener\">Maid Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Window-Cleaning.pdf\">Window Cleaning<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Carpet-Cleaning.pdf\" target=\"_blank\" rel=\"noopener\">Carpet Cleaning<\/a><\/li>\n<\/ul>\n<h2>#6. Computer Service &amp; Software<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Computer-Security.pdf\" target=\"_blank\" rel=\"noopener\">Computer Security Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/IT-Services.pdf\" target=\"_blank\" rel=\"noopener\">IT Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Software-Service.pdf\" target=\"_blank\" rel=\"noopener\">Software Company<\/a><\/li>\n<\/ul>\n<h2>#7. Construction &amp; Restoration<\/h2>\n<p>In the Construction and Restoration industries, businesses could include flooring specialists, general contractors, pavement companies and mold removal. Below are 4 of our script examples from various construction companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Roofing-Services.pdf\" target=\"_blank\" rel=\"noopener\">Roofing<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Home-Improvement.pdf\" target=\"_blank\" rel=\"noopener\">Home Improvement<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Restoration.pdf\" target=\"_blank\" rel=\"noopener\">Restoration<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Paint-Services.pdf\" target=\"_blank\" rel=\"noopener\">Painting<\/a><\/li>\n<\/ul>\n<h2>#8. Crisis Center<\/h2>\n<p>In the Crisis industry, businesses could include outreach services, rehab centers, whistleblower hotlines and sexual abuse hotlines. Below are 3 of our script examples from various crisis centers.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Drug-Addiction-Hotline.pdf\" target=\"_blank\" rel=\"noopener\">Drug Addiction Hotline<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Gambling-Addiction.pdf\" target=\"_blank\" rel=\"noopener\">Gambling Addiction Hotline<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Domestic-Abuse.pdf\" target=\"_blank\" rel=\"noopener\">Domestic Abuse Hotline<\/a><\/li>\n<\/ul>\n<h2>#9. Education &amp; Government<\/h2>\n<p>In the Education and Government industries, businesses could include colleges, school districts, translation services, government officials and training centers. Below are 3 of our script examples from various education and government services.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Academic-Tutoring.pdf\" target=\"_blank\" rel=\"noopener\">Academic Tutoring<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Local-Government-Service.pdf\" target=\"_blank\" rel=\"noopener\">Local Government Service<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Housing-Authority.pdf\" target=\"_blank\" rel=\"noopener\">Housing Authority<\/a><\/li>\n<\/ul>\n<h2>#10. Electrical &amp; Utilities<\/h2>\n<p>In the Electrical and Utilities industries, businesses could include gas and water utilities, renewable energy providers, and electronic services. Below are 3 of our script examples from various electrical and utility companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Electrician.pdf\" target=\"_blank\" rel=\"noopener\">Electrician<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Solar-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Solar Power Service<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Elevator-Service.pdf\" target=\"_blank\" rel=\"noopener\">Elevator Service<\/a><\/li>\n<\/ul>\n<h2>#11. Environmental<\/h2>\n<p>In the Environmental industry, businesses could include water sanitation and testing, trash and recycling plants, tree trimming and stump removal. Below are 3 of our script examples from various environmental companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Fire-Protection.pdf\" target=\"_blank\" rel=\"noopener\">Fire Protection<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Landscaping.pdf\" target=\"_blank\" rel=\"noopener\">Landscaping<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Pest-Control.pdf\" target=\"_blank\" rel=\"noopener\">Pest Control<\/a><\/li>\n<\/ul>\n<h2>#12. Equipment Rental &amp; Service<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Trailer-Rental.pdf\" target=\"_blank\" rel=\"noopener\">Trailer Rental<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Appliance-Service.pdf\" target=\"_blank\" rel=\"noopener\">Appliance Repair<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Construction-Equipment-Rental.pdf\" target=\"_blank\" rel=\"noopener\">Construction Equipment Rental<\/a><\/li>\n<\/ul>\n<h2>#13. Food &amp; Beverage<\/h2>\n<p>In the Food and Beverage industries, businesses could include vending machine suppliers, grocery stores, produce markets, and bars. Below are 3 of our script examples from various food and beverage companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Catering.pdf\" target=\"_blank\" rel=\"noopener\">Catering<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Bakery.pdf\" target=\"_blank\" rel=\"noopener\">Bakery<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Restaurant.pdf\" target=\"_blank\" rel=\"noopener\">Restaurant<\/a><\/li>\n<\/ul>\n<h2>#14. HVAC &amp; Plumbing<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/HVAC.pdf\" target=\"_blank\" rel=\"noopener\">HVAC<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Plumbing.pdf\" target=\"_blank\" rel=\"noopener\">Plumbing<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Refrigeration.pdf\" target=\"_blank\" rel=\"noopener\">Refrigeration<\/a><\/li>\n<\/ul>\n<h2>#15. Law Firm<\/h2>\n<p>In the Legal industry, businesses could include divorce lawyers, workman&#8217;s compensation lawyers, civil lawyers, and general practice lawyers. Below are 3 of our script examples from various legal firms.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Personal-Injury.pdf\" target=\"_blank\" rel=\"noopener\">Personal Injury<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Criminal-Law.pdf\" target=\"_blank\" rel=\"noopener\">Criminal Defense<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Immigration.pdf\" target=\"_blank\" rel=\"noopener\">Immigration<\/a><\/li>\n<\/ul>\n<h2>#16. Transportation<\/h2>\n<p>In the Transportation industry, businesses could include moving companies, car rentals, hauling services and animal transportation services. Below are 4 of our script examples from various transportation companies.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Limousine.pdf\" target=\"_blank\" rel=\"noopener\">Limousine<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Towing.pdf\" target=\"_blank\" rel=\"noopener\">Towing<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Taxi-Service.pdf\" target=\"_blank\" rel=\"noopener\">Taxi Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Medical-Transport.pdf\" target=\"_blank\" rel=\"noopener\">Medical Transportation<\/a><\/li>\n<\/ul>\n<h2>#17. Medical<\/h2>\n<p>In the\u00a0 Medical industry, businesses could include pediatric offices, OBYGN and women&#8217;s health centers, physical therapy centers and hospitals. Below are 6 of our script examples from various medical services.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Chiropractor.pdf\" target=\"_blank\" rel=\"noopener\">Chiropractor<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Counseling.pdf\" target=\"_blank\" rel=\"noopener\">Counseling<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Dental-Orthodontic.pdf\" target=\"_blank\" rel=\"noopener\">Dental &amp; Orthodontic<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Family-Practice.pdf\" target=\"_blank\" rel=\"noopener\">Family Practice<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Home-Health.pdf\" target=\"_blank\" rel=\"noopener\">Home Health &amp; Hospice<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Surgical-Center.pdf\" target=\"_blank\" rel=\"noopener\">Surgical Center<\/a><\/li>\n<\/ul>\n<h2>#18. Travel<\/h2>\n<p>In the\u00a0 Travel industry, businesses could include convention centers, spas and resorts, and cruise planners. Below are 3 of our script examples from various travel services.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Vacation-Rental.pdf\" target=\"_blank\" rel=\"noopener\">Vacation Rentals<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Travel-Agency.pdf\" target=\"_blank\" rel=\"noopener\">Travel Agency<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Tour-Booking.pdf\" target=\"_blank\" rel=\"noopener\">Tour Booking<\/a><\/li>\n<\/ul>\n<h2>#19. Veterinary<\/h2>\n<p>In the\u00a0 Veterinary industry, businesses could include specialized care like equine veterinarians, exotic animal veterinarians, zoologists and pet grooming. Below are 3 of our script examples from various veterinary services.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Animal-Hospital.pdf\" target=\"_blank\" rel=\"noopener\">Animal Hospital<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Mobile-Veterinary.pdf\" target=\"_blank\" rel=\"noopener\">Mobile Veterinarian<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Pet-Cremation.pdf\" target=\"_blank\" rel=\"noopener\">Pet Cremation<\/a><\/li>\n<\/ul>\n<h2>#20. Other<\/h2>\n<p>If we missed your industry in the list above, don&#8217;t worry &#8211; we have more! Below are an additional 14 industries that may be more specialized or may better fit under what you&#8217;re looking for.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Church.pdf\" target=\"_blank\" rel=\"noopener\">Church<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Funeral-Home.pdf\" target=\"_blank\" rel=\"noopener\">Funeral Home<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Locksmith.pdf\" target=\"_blank\" rel=\"noopener\">Locksmith<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Manufacturing-Engingeering.pdf\" target=\"_blank\" rel=\"noopener\">Manufacturing &amp; Engineering<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Non-Profit-Fundraising.pdf\" target=\"_blank\" rel=\"noopener\">Non-Profit Fundraising<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Personal-Training.pdf\" target=\"_blank\" rel=\"noopener\">Personal Training<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Photography-Studio.pdf\" target=\"_blank\" rel=\"noopener\">Photography Studio<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Property-Management.pdf\" target=\"_blank\" rel=\"noopener\">Property Management<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Real-Estate.pdf\" target=\"_blank\" rel=\"noopener\">Real Estate<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Retail.pdf\" target=\"_blank\" rel=\"noopener\">Retail<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Salon-Spa.pdf\" target=\"_blank\" rel=\"noopener\">Salon &amp; Spa Studio<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Security-Service.pdf\" target=\"_blank\" rel=\"noopener\">Security Services<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Telecommunications.pdf\" target=\"_blank\" rel=\"noopener\">Telecommunications<\/a><\/li>\n<li><a href=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/Web-Design.pdf\" target=\"_blank\" rel=\"noopener\">Web Design<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So you&#8217;ve decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You&#8217;ve cleared your first hurdle &#8211; understanding that you<\/p>\n","protected":false},"author":15,"featured_media":10867,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[239],"tags":[94],"class_list":["post-10724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-answering-service-101","tag-scripts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ultimate Answering Service Scripting Guide - SAS<\/title>\n<meta name=\"description\" content=\"How can a first time answering service buyer know what will work for them? 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