{"id":11843,"date":"2020-03-30T11:24:33","date_gmt":"2020-03-30T15:24:33","guid":{"rendered":"http:\/\/www.specialtyansweringservice.net\/?p=11843"},"modified":"2020-03-30T11:24:33","modified_gmt":"2020-03-30T15:24:33","slug":"what-you-can-do-in-one-hour-to-improve-your-answering-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/what-you-can-do-in-one-hour-to-improve-your-answering-service\/","title":{"rendered":"What You Can Do in One Hour To Improve Your Answering Service"},"content":{"rendered":"

Your customers are reaching out to you more for answers as they’re trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their kitchen counters and ironing boards to respond to customers, your answering service is playing a greater role in helping you triage customer requests and handle the higher than usual call volume.<\/p>\n

An answering service<\/a> is a powerful communication tool that allows companies to handle an insane amount of call volume without you having to hire more employees to do it. Answering services can answer basic questions your customers may have to protect your internal support resources, schedule call backs for later, or transfer important calls to your staff if required. So, what can you do to ensure your answering service is making a meaningful impact, especially during this crisis? We’ve put together 3 things you can do in 1 hour.<\/p>\n

1. Arm Your Receptionists With Information<\/h2>\n

Take a minute to analyze your helpdesk tickets or connect with your team to see what types of questions they’re being asked, and assess if those answers can be offloaded to the answering service agents.<\/p>\n