{"id":12402,"date":"2023-05-22T17:29:41","date_gmt":"2023-05-22T21:29:41","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=12402"},"modified":"2023-05-22T17:29:41","modified_gmt":"2023-05-22T21:29:41","slug":"release-notes-new-calls-dashboard-the-ability-to-stop-an-active-reach-and-more","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/release-notes-new-calls-dashboard-the-ability-to-stop-an-active-reach-and-more\/","title":{"rendered":"Release Notes &#8211; New Calls Dashboard, the Ability to Stop an Active Reach, and More!"},"content":{"rendered":"<p>We\u2019ve just added some new features to enhance your answering service experience! Check out our release notes which include an updated calls dashboard, the ability to stop an active reach attempt, and more!<\/p>\n<h2>General Web Portal<\/h2>\n<ul>\n<li><strong>Updated Calls Dashboard<\/strong> &#8211; Say hello to the <a href=\"https:\/\/support.specialtyansweringservice.net\/article\/353-introduction-to-the-sas-flex-call-log\">new call log dashboard<\/a>! Enjoy this updated look, complete with a statistic view that includes a snapshot of the current month&#8217;s activity.<\/li>\n<li><strong>Ability to Stop a Reach<\/strong> &#8211; If you&#8217;re using our <a href=\"https:\/\/support.specialtyansweringservice.net\/article\/315-understanding-on-call-types-new\">automated reach on-call<\/a> feature, you&#8217;ll now have the ability to stop a reach right from the portal without having to accept the phone call or SMS message. If you&#8217;re in the portal while a reach is active, you can stop it from the top of the call dashboard and on the call itself.<\/li>\n<li><strong>On-Call Tab Added to Call Details<\/strong> &#8211; We&#8217;ve improved the on-call tab in the details view which now shows who was called last, who is being called next, and what time the next call will go out.<\/li>\n<\/ul>\n<h2>Profiles<\/h2>\n<ul>\n<li><strong>Search Profiles<\/strong> &#8211; A search bar has been added to the <a href=\"https:\/\/support.specialtyansweringservice.net\/article\/293-updating-where-messages-are-sent-using-profiles\">Profiles<\/a> page giving the ability to search through all of your Profile data. This includes names, phone numbers, email addresses, and custom messages.<\/li>\n<\/ul>\n<h2>Amazing Tips<\/h2>\n<p>New features are great, but knowing how to use old features are even better! Check out some great tips below for how to get the most out of features we\u2019ve deployed in earlier releases you may not have known about:<\/p>\n<ul>\n<li><strong>Trigger Block:<\/strong>\u00a0A new\u00a0<a href=\"https:\/\/support.specialtyansweringservice.net\/article\/485-using-a-trigger-block\" target=\"_blank\" rel=\"noopener\">Trigger block<\/a> has been added which allows an agent to send data to or on behalf of the caller before the end of the workflow.<\/li>\n<li><strong>Queue Announcements:<\/strong>\u00a0Activate Queue Announcements which will play in between queue music loops while the caller is waiting for an agent, e.g., \u201cThank you for your patience. We will answer your call shortly.\u201d Want to mix it up, you can add up to 10 \u2013 we\u2019ll choose what to play randomly each time the queue music loops.<\/li>\n<li><strong>SAS Instant Callback:<\/strong>\u00a0This app allows you to\u00a0<a href=\"https:\/\/support.specialtyansweringservice.net\/article\/461-how-to-configure-the-sas-flex-instant-callback-app\">initiate instant callbacks<\/a>\u00a0to your customers after they\u2019ve submitted a form on your website. When the form is submitted, our agents will call the person who filled out the form on your website immediately, already knowing who they are and why they\u2019re contacting you. From here, we can quickly screen and transfer calls to your staff so you can close the sale, or even initiate a dispatch if it\u2019s an emergency!<\/li>\n<\/ul>\n<div><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve just added some new features to enhance your answering service experience! Check out our release notes which include an updated calls dashboard, the ability to stop an active reach attempt, and<\/p>\n","protected":false},"author":15,"featured_media":12404,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[254],"tags":[344],"class_list":["post-12402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sas-products","tag-release-notes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Calls Page and On-Call Control - Specialty Answering Service<\/title>\n<meta name=\"description\" content=\"We&#039;ve reimagined our calls dashboard and added the ability to stop an active reach, right from your Specialty Answering Service portal!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/release-notes-new-calls-dashboard-the-ability-to-stop-an-active-reach-and-more\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gabby R.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/release-notes-new-calls-dashboard-the-ability-to-stop-an-active-reach-and-more\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/release-notes-new-calls-dashboard-the-ability-to-stop-an-active-reach-and-more\/\"},\"author\":{\"name\":\"Gabby R.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/a4c0fd48408f1503d191aa9c847227be\"},\"headline\":\"Release Notes &#8211; 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