{"id":242,"count":20,"description":"Call center software is a platform that call centers are built on which allow them to manage multiple communication channels (email, chat, phone, text, and social) simultaneously. The software allows the call center to make outbound calls, handle incoming calls, send messages, evaluate call center metrics like queue times and abandonment rates, manage the live agent workforce, and utilize different scripts for different customers. Call center software is the bridge between your requirements and how the virtual receptionists engage with your customers. Below you'll find the most recent posts from the Specialty Answering Service blog about the different components about call center software and how they work synergistically. We've also selected a few resources we think deserve attention.\r\n\r\n10 Benefits of Using an IVR System:<\/a>\u00a0Learn all about Interactive Voice Response and how call centers use it.\r\n\r\nInfographic Explaining Queuing Theory:<\/a>\u00a0Go behind the scenes of waiting on hold!","link":"https:\/\/www.specialtyansweringservice.net\/category\/call-center-software\/","name":"Call Center Software","slug":"call-center-software","taxonomy":"category","parent":0,"meta":[],"acf":[],"yoast_head":"\nCall Center Software | The Specialty Answering Service Blog<\/title>\n<meta name=\"description\" content=\"Explore blog posts all about call center software. Learn about the different software components that allow call centers to offer omni-channel support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/category\/call-center-software\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"CollectionPage\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/category\/call-center-software\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/category\/call-center-software\/\",\"name\":\"Call Center Software | The Specialty Answering Service Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\"},\"description\":\"Explore blog posts all about call center software. 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