{"id":5268,"date":"2014-05-19T09:42:34","date_gmt":"2014-05-19T13:42:34","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=5268"},"modified":"2018-12-13T08:05:43","modified_gmt":"2018-12-13T13:05:43","slug":"infographic-explaining-live-chat","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/","title":{"rendered":"Infographic explaining what is live chat."},"content":{"rendered":"<p>Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University of Illinois in 1974. It ran on the PLATO system (Programmed Logic for Automatic Teaching Operations), which was developed in the 1960s as the first computer-based training network. Thanks to PLATO and Mr. Bitzer, a variety of online communication tools were developed such as email, chat rooms, instant messaging, and even those little emoticons we love.<\/p>\n<p>If you <a title=\"Live Web Chat\" href=\"https:\/\/www.specialtyansweringservice.net\/call-center-services\/internet\/chat\/\">love live web chat<\/a> as much as we do, check out our infographic to learn all about what is live chat support, why it\u2019s a fast and convenient sales tool for businesses like yours, arguments for using live chat for customer service, how it can save you money, cool love chat features, and what things one should consider prior to implementation.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5272\" src=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-live-chat\/live-chat-infographic.jpg\" alt=\"Infographic explaining live chat services\" width=\"710\" height=\"100%\" srcset=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-live-chat\/live-chat-infographic.jpg 710w, https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-live-chat\/live-chat-infographic-67x300.jpg 67w\" sizes=\"(max-width: 710px) 100vw, 710px\" \/><\/p>\n<p>If you want to dive even deeper into the world of live chat, please check out our <a title=\"What Is Live Chat\" href=\"https:\/\/www.specialtyansweringservice.net\/library-books\/what-is-live-chat\/\">what is live chat support<\/a> research paper. So go take a look!<\/p>\n<p>Use the code below to use this infographic:<\/p>\n<p>[html]<br \/>\n&lt;img title=&#8221;What Is Live Chat Infographic&#8221; alt=&#8221;What Is Live Chat Infographic&#8221; src=&#8221;https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-live-chat\/live-chat-infographic.jpg&#8221; width=&#8221;710&#8243; \/&gt;<br \/>\n&lt;pre&gt;&lt;em&gt;Image originally posted on &lt;a href=\u201dhttps:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\u201d&gt;The SAS Blog&lt;\/a&gt;&lt;\/em&gt;<br \/>\n[\/html]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University<\/p>\n","protected":false},"author":1,"featured_media":5271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[242,30],"tags":[72,63],"class_list":["post-5268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-software","category-infographics","tag-communication","tag-multi-channel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infographic Explaining What Is Live Chat Support Technology - SAS<\/title>\n<meta name=\"description\" content=\"Infographic explaining what is live chat support technology. Learn why to use it, live chat models, and technical aspects of live web chat services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\"},\"author\":{\"name\":\"Nick D.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\"},\"headline\":\"Infographic explaining what is live chat.\",\"datePublished\":\"2014-05-19T13:42:34+00:00\",\"dateModified\":\"2018-12-13T13:05:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\"},\"wordCount\":250,\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"keywords\":[\"Communication\",\"multi-channel\"],\"articleSection\":[\"Call Center Software\",\"Infographics\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\",\"name\":\"Infographic Explaining What Is Live Chat Support Technology - SAS\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\"},\"datePublished\":\"2014-05-19T13:42:34+00:00\",\"dateModified\":\"2018-12-13T13:05:43+00:00\",\"description\":\"Infographic explaining what is live chat support technology. Learn why to use it, live chat models, and technical aspects of live web chat services.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.specialtyansweringservice.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infographic explaining what is live chat.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/\",\"name\":\"Specialty Answering Service\",\"description\":\"Specialty Answering Service\",\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.specialtyansweringservice.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\",\"name\":\"Specialty Answering Service\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/\",\"sameAs\":[\"https:\/\/www.instagram.com\/specialtyansweringservice\/\",\"https:\/\/www.linkedin.com\/company\/specialty-answering-service\",\"https:\/\/www.youtube.com\/user\/specialtyanswering\",\"https:\/\/www.facebook.com\/SpecialtyAnsweringService\",\"https:\/\/twitter.com\/specialtyanswer\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png\",\"contentUrl\":\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png\",\"width\":366,\"height\":164,\"caption\":\"Specialty Answering Service\"},\"image\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\",\"name\":\"Nick D.\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g\",\"caption\":\"Nick D.\"},\"sameAs\":[\"https:\/\/www.specialtyansweringservice.net\"],\"url\":\"https:\/\/www.specialtyansweringservice.net\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Infographic Explaining What Is Live Chat Support Technology - SAS","description":"Infographic explaining what is live chat support technology. Learn why to use it, live chat models, and technical aspects of live web chat services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/","twitter_misc":{"Written by":"Nick D.","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#article","isPartOf":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/"},"author":{"name":"Nick D.","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739"},"headline":"Infographic explaining what is live chat.","datePublished":"2014-05-19T13:42:34+00:00","dateModified":"2018-12-13T13:05:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/"},"wordCount":250,"publisher":{"@id":"https:\/\/www.specialtyansweringservice.net\/#organization"},"keywords":["Communication","multi-channel"],"articleSection":["Call Center Software","Infographics"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/","url":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/","name":"Infographic Explaining What Is Live Chat Support Technology - SAS","isPartOf":{"@id":"https:\/\/www.specialtyansweringservice.net\/#website"},"datePublished":"2014-05-19T13:42:34+00:00","dateModified":"2018-12-13T13:05:43+00:00","description":"Infographic explaining what is live chat support technology. Learn why to use it, live chat models, and technical aspects of live web chat services.","breadcrumb":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-live-chat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.specialtyansweringservice.net\/"},{"@type":"ListItem","position":2,"name":"Infographic explaining what is live chat."}]},{"@type":"WebSite","@id":"https:\/\/www.specialtyansweringservice.net\/#website","url":"https:\/\/www.specialtyansweringservice.net\/","name":"Specialty Answering Service","description":"Specialty Answering Service","publisher":{"@id":"https:\/\/www.specialtyansweringservice.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.specialtyansweringservice.net\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.specialtyansweringservice.net\/#organization","name":"Specialty Answering Service","url":"https:\/\/www.specialtyansweringservice.net\/","sameAs":["https:\/\/www.instagram.com\/specialtyansweringservice\/","https:\/\/www.linkedin.com\/company\/specialty-answering-service","https:\/\/www.youtube.com\/user\/specialtyanswering","https:\/\/www.facebook.com\/SpecialtyAnsweringService","https:\/\/twitter.com\/specialtyanswer"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/","url":"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png","contentUrl":"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png","width":366,"height":164,"caption":"Specialty Answering Service"},"image":{"@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739","name":"Nick D.","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g","caption":"Nick D."},"sameAs":["https:\/\/www.specialtyansweringservice.net"],"url":"https:\/\/www.specialtyansweringservice.net\/author\/admin\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts\/5268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/comments?post=5268"}],"version-history":[{"count":0,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts\/5268\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/media\/5271"}],"wp:attachment":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/media?parent=5268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/categories?post=5268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/tags?post=5268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}