{"id":5348,"date":"2014-04-21T11:25:56","date_gmt":"2014-04-21T15:25:56","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=5348"},"modified":"2014-12-18T22:03:06","modified_gmt":"2014-12-19T03:03:06","slug":"optimism-essential-good-customer-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/optimism-essential-good-customer-service\/","title":{"rendered":"Why optimism is essential to good customer service."},"content":{"rendered":"

What\u2019s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper.<\/p>\n

Optimism, while undeniably great fodder for countless jokes, is one of the most critical components in successful businesses. Nowhere are the benefits of a positive attitude more prevalent than in the customer service industry. One of the most powerful tools customer service warriors have at their disposal when interacting with a customer is their attitude. Fortunately, just like any tool, attitude can be shaped and sharpened to serve virtually any purpose.<\/p>\n

Before interacting with a client, clear your mind of negative thoughts, focus on the present, and visualize the best possible customer service outcome – the outcome where the customer is happy. This simple visualization can make all the difference; here\u2019s why:<\/p>\n

Remember: Positivity is contagious.<\/h2>\n

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If you work in customer service, you have undoubtedly faced your fair share of irritated customers. More than likely, you have also dealt with customers who are insulting and offensive. In these situations, it is easy to get caught up in the negativity of the individual that you are attempting to help. Conversations that start with the best intentions can quickly end in frustration and dis-satisfactory experiences for the agent and customer alike. However, it doesn\u2019t have to be that way. Here are a few tips make sure your positivity is viral:<\/p>\n