{"id":5370,"date":"2015-01-09T09:33:30","date_gmt":"2015-01-09T14:33:30","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=5370"},"modified":"2018-12-13T08:05:09","modified_gmt":"2018-12-13T13:05:09","slug":"infographic-explaining-queueing-theory","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/","title":{"rendered":"Infographic explaining queueing theory."},"content":{"rendered":"

Do you like waiting in line? If you said yes, then we seriously question your judgment. The fact is that no one we know likes waiting in line. Whether you\u2019re loitering around the Haunted Mansion ride at Disney, or camping outside of Best Buy at 3 a.m. on Black Friday hoping to score a 60-inch flat screen TV for 10 bucks, waiting in line is seriously annoying. Waiting on hold is equally annoying.\u00a0Queueing Theory<\/a> is not.<\/p>\n

ueueing theory can be described as the mathematical study of waiting in lines, or queues. It originated with Danish engineer, Agner Krarup Erlang<\/a> when he created models to define the Copenhagen telephone exchange. Since that time, queueing theory has been applied to such areas as the telecom industry, traffic engineering, computers, and architectural design.<\/p>\n

Queueing is comprised of single or multiple server queues. It\u2019s often used in call centers to assist with performance management, agent scheduling, and overall call efficiency to ensure customer satisfaction. Then there\u2019s all of this other technical stuff like Erlang models, Kendall\u2019s notation, and a slew of other mechanics that there is just no need for us to go into here. That\u2019s why we created the infographic that you\u2019re about to peruse.<\/p>\n

\"Queueing<\/p>\n

Copy the code below to use this infographic:<\/p>\n

[html]
\n<img title=”Call Center Queueing Theory Infographic” alt=”Call Center Queueing Theory Infographic” src=”https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-queueing-theory\/queueing-theory-infographic.jpg” width=”710″ \/>
\n<pre><em>Image originally posted on <a href=”https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/”>The SAS Blog<\/a><\/em>
\n[\/html]<\/p>\n","protected":false},"excerpt":{"rendered":"

Do you like waiting in line? If you said yes, then we seriously question your judgment. The fact is that no one we know likes waiting in line. Whether you\u2019re loitering around<\/p>\n","protected":false},"author":1,"featured_media":5373,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[242,30],"tags":[87],"class_list":["post-5370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-software","category-infographics","tag-inbound"],"acf":[],"yoast_head":"\nInfographic Explaining Queueing Theory - SAS<\/title>\n<meta name=\"description\" content=\"Learn about queueing theory in call centers. Everything you'd ever want to know about eliminating hold times.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\"},\"author\":{\"name\":\"Nick D.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\"},\"headline\":\"Infographic explaining queueing theory.\",\"datePublished\":\"2015-01-09T14:33:30+00:00\",\"dateModified\":\"2018-12-13T13:05:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\"},\"wordCount\":276,\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"keywords\":[\"Inbound\"],\"articleSection\":[\"Call Center Software\",\"Infographics\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\",\"name\":\"Infographic Explaining Queueing Theory - SAS\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\"},\"datePublished\":\"2015-01-09T14:33:30+00:00\",\"dateModified\":\"2018-12-13T13:05:09+00:00\",\"description\":\"Learn about queueing theory in call centers. Everything you'd ever want to know about eliminating hold times.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.specialtyansweringservice.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infographic explaining queueing theory.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/\",\"name\":\"Specialty Answering Service\",\"description\":\"Specialty Answering Service\",\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.specialtyansweringservice.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\",\"name\":\"Specialty Answering Service\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/\",\"sameAs\":[\"https:\/\/www.instagram.com\/specialtyansweringservice\/\",\"https:\/\/www.linkedin.com\/company\/specialty-answering-service\",\"https:\/\/www.youtube.com\/user\/specialtyanswering\",\"https:\/\/www.facebook.com\/SpecialtyAnsweringService\",\"https:\/\/twitter.com\/specialtyanswer\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png\",\"contentUrl\":\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png\",\"width\":366,\"height\":164,\"caption\":\"Specialty Answering Service\"},\"image\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\",\"name\":\"Nick D.\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g\",\"caption\":\"Nick D.\"},\"sameAs\":[\"https:\/\/www.specialtyansweringservice.net\"],\"url\":\"https:\/\/www.specialtyansweringservice.net\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Infographic Explaining Queueing Theory - SAS","description":"Learn about queueing theory in call centers. Everything you'd ever want to know about eliminating hold times.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/","twitter_misc":{"Written by":"Nick D.","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#article","isPartOf":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/"},"author":{"name":"Nick D.","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739"},"headline":"Infographic explaining queueing theory.","datePublished":"2015-01-09T14:33:30+00:00","dateModified":"2018-12-13T13:05:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/"},"wordCount":276,"publisher":{"@id":"https:\/\/www.specialtyansweringservice.net\/#organization"},"keywords":["Inbound"],"articleSection":["Call Center Software","Infographics"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/","url":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/","name":"Infographic Explaining Queueing Theory - SAS","isPartOf":{"@id":"https:\/\/www.specialtyansweringservice.net\/#website"},"datePublished":"2015-01-09T14:33:30+00:00","dateModified":"2018-12-13T13:05:09+00:00","description":"Learn about queueing theory in call centers. Everything you'd ever want to know about eliminating hold times.","breadcrumb":{"@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-queueing-theory\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.specialtyansweringservice.net\/"},{"@type":"ListItem","position":2,"name":"Infographic explaining queueing theory."}]},{"@type":"WebSite","@id":"https:\/\/www.specialtyansweringservice.net\/#website","url":"https:\/\/www.specialtyansweringservice.net\/","name":"Specialty Answering Service","description":"Specialty Answering Service","publisher":{"@id":"https:\/\/www.specialtyansweringservice.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.specialtyansweringservice.net\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.specialtyansweringservice.net\/#organization","name":"Specialty Answering Service","url":"https:\/\/www.specialtyansweringservice.net\/","sameAs":["https:\/\/www.instagram.com\/specialtyansweringservice\/","https:\/\/www.linkedin.com\/company\/specialty-answering-service","https:\/\/www.youtube.com\/user\/specialtyanswering","https:\/\/www.facebook.com\/SpecialtyAnsweringService","https:\/\/twitter.com\/specialtyanswer"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/","url":"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png","contentUrl":"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/sas_logo-1.png","width":366,"height":164,"caption":"Specialty Answering Service"},"image":{"@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739","name":"Nick D.","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a462cbd85452f791326e7e522cef210a76b308a685f96262a99f5f399ecc6528?s=96&d=mm&r=g","caption":"Nick D."},"sameAs":["https:\/\/www.specialtyansweringservice.net"],"url":"https:\/\/www.specialtyansweringservice.net\/author\/admin\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts\/5370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/comments?post=5370"}],"version-history":[{"count":0,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/posts\/5370\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/media\/5373"}],"wp:attachment":[{"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/media?parent=5370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/categories?post=5370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.specialtyansweringservice.net\/wp-json\/wp\/v2\/tags?post=5370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}