{"id":5470,"date":"2014-07-07T11:54:06","date_gmt":"2014-07-07T15:54:06","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=5470"},"modified":"2018-12-13T08:05:33","modified_gmt":"2018-12-13T13:05:33","slug":"infographic-explaining-workforce-management-software","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/","title":{"rendered":"Infographic explaining workforce management software."},"content":{"rendered":"<p>Let\u2019s play a game. How many hours a day do you actually work at work? Give yourself 10 points if you said you work 8 hours or more. Give yourself 5 points if you said you are putting in a concerted effort at least 4 hours out of the day. And give yourself 1 point if you said you do the bare minimum, just enough to ensure you still get a paycheck. We\u2019re hoping that no one scored less than 5 points, and in fact, we\u2019re banking on everyone getting the full 10 points for stellar workplace performance! With so many employees making up their hours as they go along, what is an employer to do? Enter the slacker employee\u2019s Public Enemy #1: workforce management software.<\/p>\n<p>Agent management applications are frequently used in call centers as a means to improve call center metrics. By tracking agents\u2019 performance, creating staffing models, and improving customer satisfaction, management software can increase overall productivity in your contact center while ensuring optimal customer care in every transaction. Monitoring call reporting, call recording, and screen capture allows supervisors to find out how many calls agents are taking, how long they spend on each call, how many minutes they are idle, etc. and can be used to check in on agents who work from home in virtual call centers.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5473\" src=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-workforce-management-software\/workforce-management-infographic.jpg\" alt=\"Workforce management software infographic\" width=\"706\" height=\"100%\" srcset=\"https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-workforce-management-software\/workforce-management-infographic.jpg 706w, https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-workforce-management-software\/workforce-management-infographic-129x1024.jpg 129w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/p>\n<p>Agent management software can keep you on track and even give you a head\u2019s up on ways that you can improve performance. Want to know more? <a title=\"Learn About Workforce Management Software\" href=\"https:\/\/www.specialtyansweringservice.net\/library-books\/learn-workforce-management-software\/\">Dig deeper into workforce management software here<\/a>!<\/p>\n<p>Copy the code below to use this infographic:<\/p>\n<p>[html]<br \/>\n&lt;img title=\u201dWorkforce Management Software Infographic\u201d alt=\u201dWorkforce Management Software Infographic\u201d src=\u201d&#8221;https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/infographic-explaining-workforce-management-software\/workforce-management-infographic.jpg\u201d width=\u201d710\u2033 \/&gt;<br \/>\n&lt;pre&gt;&lt;em&gt;Image originally posted on &lt;a href=\u201dhttps:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\u201d&gt;The SAS Blog&lt;\/a&gt;&lt;\/em&gt;<br \/>\n[\/html]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s play a game. How many hours a day do you actually work at work? Give yourself 10 points if you said you work 8 hours or more. Give yourself 5 points<\/p>\n","protected":false},"author":1,"featured_media":5476,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[242,30],"tags":[80,69],"class_list":["post-5470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-software","category-infographics","tag-business-management","tag-productivity"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infographic Explaining Workforce Management Software - SAS<\/title>\n<meta name=\"description\" content=\"Infographic explaining what is workforce management software and comparing 4 providers: Avaya Aura, inContact, Monet, and SalesForce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\"},\"author\":{\"name\":\"Nick D.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\"},\"headline\":\"Infographic explaining workforce management software.\",\"datePublished\":\"2014-07-07T15:54:06+00:00\",\"dateModified\":\"2018-12-13T13:05:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\"},\"wordCount\":319,\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"keywords\":[\"Business Management\",\"Productivity\"],\"articleSection\":[\"Call Center Software\",\"Infographics\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/infographic-explaining-workforce-management-software\/\",\"name\":\"Infographic Explaining Workforce Management Software - 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