{"id":5750,"date":"2014-03-20T15:23:19","date_gmt":"2014-03-20T19:23:19","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=5750"},"modified":"2018-06-19T15:13:21","modified_gmt":"2018-06-19T19:13:21","slug":"bad-customer-service-video-clips","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/bad-customer-service-video-clips\/","title":{"rendered":"Bad customer service video clips."},"content":{"rendered":"<p>At some point or another, everyone has a bad customer service experience. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. And anyone who\u2019s been on the receiving end of an employee\u2019s rude or lackadaisical service knows how much it stinks. Unless you are an insult comic, it is your job to ensure that customers are served promptly and efficiently, all while maintaining a polite, professional demeanor. Here are 30 great customer service videos of everything you shouldn\u2019t do when it comes to customer care and on the job performance.<\/p>\n<h2>TAMPERING WITH FOOD<\/h2>\n<p><em>Problem<\/em> \u2013 Acting out in anger towards the customer with deliberate, destructive behavior<\/p>\n<p><em>Resolution<\/em> \u2013 If something a customer said has upset you and you don\u2019t feel as though you can assist them without bias or incident, then address the issue professionally by bringing in your supervisor. That\u2019s what you would want a service representative or waiter to do, rather than wondering what might be hiding in your tuna salad.<\/p>\n<h3>Road Trip: French Toast Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/Z4ZXRlcoEW8?start=3&amp;wmode=transparent\" width=\"711\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>It Could Happen to You: Dinner Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/dOfwUPW7AOY?start=460&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>No Reservations: Rare Steak Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/4vtgaAq6ap0?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>EXAMPLES OF PRICE GAUGING<\/h2>\n<p><em>Problem<\/em> \u2013 Taking advantage of the customer by price gouging or changing previously agreed upon rates<\/p>\n<p><em>Resolution<\/em> \u2013 Discuss your rates with customers up front, before performing the service, and give customers ample notice of rate increases. It is dishonest and unprofessional to upcharge at the last minute, unless there is a significant unforeseen issue that complicated the job. Every customer should be billed fairly and consistently so that there will be no surprises on their bill once service is complete.<\/p>\n<h3>Chevy Commercial: The Babysitter<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/yrguaMKfF_c?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Seinfeld: The Soup Nazi<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/svSGKJFSl-8?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>National Lampoon\u2019s Vacation: The Car Mechanic Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/tXpx21Uf7hs?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Ghostbusters: Hotel Ballroom Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/VWb1z6ZwUoY?start=75&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>INAPPROPRIATE LANGUAGE &amp; HARRASSMENT<\/h2>\n<p><em>Problem<\/em> \u2013 Making unwelcome verbal advances towards the customer, creating a physically hostile environment, or giving preferred treatment to customers based on appearance<\/p>\n<p><em>Resolution<\/em> \u2013 It\u2019s not only ethically wrong to violate a customer\u2019s personal space or speak to them in a derogatory manner, but it could also get you sued. Always observe The Golden Rule when conducting business: do unto others, as you would have them do unto you.<\/p>\n<h3>Money Pit: Sleazy Carpenter Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/3dMF8cHKHZA?start=20&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Airplane: Hysterical Passenger Slapping Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/FNkpIDBtC2c?start=20&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Mad TV: Club Mystique Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/mLVpVph_G5c?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>PERSONAL CALLS AT WORK<\/h2>\n<p><em>Problem<\/em> \u2013 Conducting personal business while on the clock<\/p>\n<p><em>Resolution<\/em> \u2013 It\u2019s a simple rule. Keep your work life and professional life separate. If you need to make or take phone calls during your shift, try to do this on break time. Otherwise, limit call time and ensure that there is adequate coverage so as not to inconvenience the customer. In the event you need to cancel an appointment with a client, provide sufficient notice and attempt to reschedule immediately. Patrons are entitled to high quality service, and positive experiences encourage repeat business.<\/p>\n<h3>Mad TV: King Burger Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/jZkdcYlOn5M?start=3&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Planes Trains and Automobiles: Car rental Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/owUJN-fSozc?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Because I Said So: Therapy Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/PmbrH_UroCs?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>The American President: Flower Shop Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/87mVw4zq3Aw?start=104&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>DISCRIMINATION &amp; INSULTS<\/h2>\n<p><em>Problem<\/em> \u2013 Discriminating against clients based on appearance or perceived flaw, and exhibiting rude, condescending behavior or language<\/p>\n<p><em>Resolution<\/em> \u2013 Discrimination is offensive no matter what the situation. All people deserve to be treated with the same level of respect and dignity regardless of appearance, race, color, creed, or disability. So adopt a non-judgmental attitude in your dealings with customers, and monitor your words, tone of voice, and your facial expressions do, too.<\/p>\n<h3>Billy Madison: Dumber Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/wKjxFJfcrcA?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Freaky Friday: Therapy Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/XE2yXb2byA4?start=42&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Pretty Woman: Shopping Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/Nu3x5SZrMHo?start=37&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Ferris Bueller\u2019s Day Off: Abe Froman Restaurant Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/PDoYXZHK9aQ?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>POOR LISTENING COMMUNICATION SKILLS<\/h2>\n<p><em>Problem<\/em> \u2013 Producing confusion and difficulty for the customer by not listening closely to their needs, ignoring their wishes entirely, or not being able to communicate easily in their primary language<\/p>\n<p><em>Resolution<\/em> \u2013 Practice attentive listening skills. Communication is just as much, if not more, about listening as speaking. What a customer says is important, but you can also infer a great deal by paying attention to their tone of voice (via phone, this is all you have to go on), facial expressions, and body language. In addition, when employing a call center to manage your phones, choose a U.S.-based service. Outsourcing overseas is just one more barrier to fluid communication.<\/p>\n<h3>Seinfeld: Car Reservation Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/dSZYsyrP3Co?start=5&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Seinfeld: Chinese Restaurant Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/Na0JFgce9SM?start=24&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Knocked Up: Giving Birth Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/5m3bpJ4hTG8?start=40&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Apple: Mac vs. PC Commercial<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/X6i_E1G45zY?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>1<sup>st<\/sup> Bank: Outsourcing Commercial<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/sqOTxYsydZ0?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>DEVALUING YOUR PRODUCT OR SERVICE<\/h2>\n<p><em>Problem<\/em> \u2013 Diminishing the quality of your product or service<\/p>\n<p><em>Resolution<\/em> \u2013 When you slight your own abilities or try to push products and services onto customers, it says two things: either your service is substandard or your product is, and you\u2019re desperate to move it. Learn how to market your product. Instead, discuss your strengths, and tell potential customers what sets you apart from competitors. Explain the pros of working with your business, and give prospects your undivided attention, whether you make the sale or not.<\/p>\n<h3>The Princess Bride: Miracle Max Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/D9tAKLTktY0?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Analyze This: Car Salesman Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/VbQWO22pprk?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>POOR WORK ETHIC<\/h2>\n<p><em>Problem<\/em> \u2013 Unwillingness to assist with the customer complaint resolution process, focusing on speed rather than quality of service, blatant disregard for responsibilities and procedures<\/p>\n<p><em>Resolution<\/em> \u2013 You may not like your job, but you need it, or you wouldn\u2019t be there. Put your best foot forward no matter the task. If there is a fast, easy way to resolve a complaint and it won\u2019t inconvenience you, then do it. There is no room for laziness when it comes to customer care, so whenever possible, try to accommodate the customer\u2019s request. Conversely, don\u2019t sacrifice topnotch service for excessive speed. Attention to detail is essential to produce the best product or service possible. Take pride in your work.<\/p>\n<h3>Seinfeld: How to Look Busy Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/yd9ma2UVLHM?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>You\u2019ve Got Mail: Grocery Store Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/nHuqZrIZ2yg?start=36&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Better Off Dead: Paperboy Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/6z9Cg46Nktw?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Better Off Dead: Mailman Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/hiYjXCBmSfI?start=2&amp;wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>JUST ABOUT EVERY BAD CUSTOMER SERVICE EXPERIENCE EXAMPLE IN ONE CALL<\/h2>\n<p><em>Problem<\/em> \u2013 Long wait times, cutting the caller off mid-sentence, poor listening skills in communication, using offensive language, insulting the customer, passing the buck on complaint resolution, inciting an argument instead of de-escalating the disgruntled caller<\/p>\n<p><em>Resolution<\/em> \u2013 There are a few tips on good customer service here, but aside from that, this is a \u201chow-to\u201d advertisement for the worst customer care ever. In any communication with your customers, remember to say please, thank you, and you\u2019re welcome. And do the opposite of practically everything in this clip.<\/p>\n<h3>Mad TV: Cable TV Scene<\/h3>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/G3W_gHX6pTk?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>While we can\u2019t add face-to-face interaction to our service roster, the SAS team is dedicated to making each interaction an example of the best customer service experience. When you are ready to talk about <a title=\"Customer Service\" href=\"https:\/\/www.specialtyansweringservice.net\/call-center-services\/customer-service-outsourcing\/\">outsourcing customer service<\/a>, give us a buzz. It\u2019s way better than taking your chances with employees like the ones portrayed above.<\/p>\n<p>If we missed any bad customer service video clips, please leave a comment below!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At some point or another, everyone has a bad customer service experience. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster.<\/p>\n","protected":false},"author":1,"featured_media":5751,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,42],"tags":[92],"class_list":["post-5750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-videos","tag-customer-service-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bad Customer Service Video Clips - SAS<\/title>\n<meta name=\"description\" content=\"A gallery of videos on bad customer service. 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