{"id":7857,"date":"2015-01-06T12:13:46","date_gmt":"2015-01-06T17:13:46","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=7857"},"modified":"2025-08-21T14:15:10","modified_gmt":"2025-08-21T18:15:10","slug":"diary-wimpy-answering-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/diary-wimpy-answering-service\/","title":{"rendered":"Diary of a wimpy answering service."},"content":{"rendered":"

Shopping around for an answering service<\/a>, or thinking of switching from the service you currently use? As technology advances and customers\u2019 needs become more complex, you would be remiss if you didn\u2019t consider an advanced call center to support your business. Here are four reasons why a wimpy answering service simply won\u2019t do.<\/p>\n

Reason #1<\/h2>\n

Wimpy:<\/i> You have to rely on your callers to tell you how your service is doing.<\/p>\n

Advanced:<\/i> You have access to all call recordings<\/a> so that you can monitor quality control and address service issues daily.<\/p>\n

Reason #2<\/h2>\n

Wimpy:<\/i> Keeping protected health information protected isn\u2019t a top priority.<\/p>\n

Advanced:<\/i> HIPAA compliance<\/a> makes security a primary concern, ensuring that patients\u2019 personal information only reaches the intended party.<\/p>\n

Reason #3<\/h2>\n

Wimpy:<\/i> Barney Fife and Rosco P. Coltrane are manning the front door.<\/p>\n

Advanced:<\/i> A sophisticated security system means that no one gains entry into the call center without a key fob, visitors must sign in, operators do not have access to call logs after a transaction is complete, and PCI compliance keeps all financial data under wraps.<\/p>\n

Reason #4<\/h2>\n

Wimpy:<\/i> After-hours, there\u2019s only one operator manning the fort.<\/p>\n

Advanced:<\/i> A significant number of operators on staff during peak hours, and a proportionate number of operators off-peak, translates to reduced hold times and happier customers.<\/p>\n

Need more reasons to go advanced? Take a look at why<\/a> Specialty Answering Service is right for your business, or give our Sales department a call at 1-888-532-4794!<\/p>\n","protected":false},"excerpt":{"rendered":"

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers\u2019 needs become more complex, you would be remiss if you didn\u2019t<\/p>\n","protected":false},"author":1,"featured_media":7883,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[243],"tags":[73],"class_list":["post-7857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison","tag-outsourcing"],"acf":[],"yoast_head":"\nDiary of a Wimpy Answering Service | SAS<\/title>\n<meta name=\"description\" content=\"4 reasons why a telephone answering service with advanced capabilities is a better investment for your small business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/diary-wimpy-answering-service\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/diary-wimpy-answering-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/diary-wimpy-answering-service\/\"},\"author\":{\"name\":\"Nick D.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\"},\"headline\":\"Diary of a wimpy answering 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