{"id":7906,"date":"2015-01-22T10:22:08","date_gmt":"2015-01-22T15:22:08","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=7906"},"modified":"2025-08-21T14:13:38","modified_gmt":"2025-08-21T18:13:38","slug":"24-things-answering-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/24-things-answering-service\/","title":{"rendered":"24 things your answering service should do."},"content":{"rendered":"

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do!<\/p>\n

    \n
  1. You should have an answering service that can manage your inbound calls 24 hours a day.<\/li>\n
  2. You should have an answering service that works hard to ensure exceptional customer care.<\/li>\n
  3. You should have an answering service that can handle a high call volume with ease.<\/li>\n
  4. You should have an answering service that works with you to create custom scripting protocols.<\/li>\n
  5. You should have an answering service that spends considerable time on operator training.<\/li>\n
  6. You should have an answering service that caters to your Hispanic clientele with bilingual service<\/a>.<\/li>\n
  7. You should have an answering service that offers multiple pricing plans<\/a> to suit the needs of your business.<\/li>\n
  8. You should have an answering service that welcomes your input in dedicated agent training.<\/li>\n
  9. You should have an answering service that is based on month-to-month billing.<\/li>\n
  10. You should have an answering service that takes security seriously, being PCI compliant.<\/li>\n
  11. You should have an answering service that adheres to HIPAA guidelines<\/a>.<\/li>\n
  12. You should have an answering service that is continuously in search of improved technology.<\/li>\n
  13. You should have an answering service that practices regular quality reviews to ensure agents perform at their best on every call.<\/li>\n
  14. You should have an answering service that provides you with access to all call recordings.<\/li>\n
  15. You should have an answering service with backup servers at a location separate from the main call center.<\/li>\n
  16. You should have an answering service that takes call center security seriously, ensuring that no one can gain access to the call center floor without proper identification or special permission.<\/li>\n
  17. You should have an answering service with backup generator capability in the event of a power failure or extreme weather situation.<\/li>\n
  18. You should have an answering service that offers an online tool which allows you to listen to calls, review message details, make changes, and more.<\/li>\n
  19. You should have an answering service that has experience in a multitude of industries.<\/li>\n
  20. You should have an answering service that offers frontend IVR<\/a>.<\/li>\n
  21. You should have an answering service that monitors call volume and alerts you of significant overages or low usage.<\/li>\n
  22. You should have an answering service that offers web portal access<\/a> from your mobile device.<\/li>\n
  23. You should have an answering service that bases a percentage of agent\u2019s pay on performance.<\/li>\n
  24. You should have an answering service that is staffed with friendly, professional representatives.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should<\/p>\n","protected":false},"author":1,"featured_media":7908,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[239],"tags":[73,57],"class_list":["post-7906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-answering-service-101","tag-outsourcing","tag-providers"],"acf":[],"yoast_head":"\n24 Things Your Answering Service Should Do - SAS<\/title>\n<meta name=\"description\" content=\"Considering using an answering service as your virtual receptionist? 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