{"id":7979,"date":"2015-02-10T08:57:45","date_gmt":"2015-02-10T13:57:45","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=7979"},"modified":"2018-06-19T12:11:10","modified_gmt":"2018-06-19T16:11:10","slug":"importance-tone-voice-customer-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/","title":{"rendered":"The importance of tone of voice in customer service."},"content":{"rendered":"<p>If you\u2019ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied and bruised boxing champ. Who would read that to a baby? Well, as he points out, \u201cIt doesn\u2019t matter what I read. It\u2019s the tone you use.\u201d<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/w_ky0maYQs4?wmode=transparent\" width=\"710\" height=\"533\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>When you&#8217;re angry, people know it.<\/h2>\n<p>Tone of voice very obviously tells the tale of your mood. You can hear joy as clearly as you can hear anger. It is believed that changes in expression impact us on a subliminal level. We pick up on different characteristics in a speaker&#8217;s voice, and those little cues help us interpret what may be going on beneath the surface. So, as a customer service representative, what do you do when you\u2019re feeling under the weather or having a bad day? You fix it with a smile.<\/p>\n<h2>Shhh. Listen. You can hear a smile.<\/h2>\n<p>Research has shown that smiling affects how we speak, and it can be &#8220;heard&#8221; through the phone. That means that when you are talking, whether you are smiling, frowning, or somewhere in between, your facial expression is translating across the distance. In fact, <a href=\"https:\/\/www.sciencedaily.com\/releases\/2008\/01\/080111224745.htm\" target=\"_blank\" rel=\"noopener\">research<\/a> postulates that some people have &#8220;smilier&#8221; voices than others.<\/p>\n<h2>Plus, smiling makes people happier!<\/h2>\n<p>Smiling has a serious <a href=\"https:\/\/www.mindbodygreen.com\/0-7693\/smile-5-reasons-it-will-make-you-happy.html\" target=\"_blank\" rel=\"noopener\">influence<\/a> over attitude. Genuine smiles suggest that we are trustworthy, help us build relationships, reduce stress and make us happier! Anyone working as a customer service representative knows that there is no place for anger, frustration, or any off-color mood in the course of a phone transaction. So, in the interest of keeping callers (and yourself) happy, smile. You\u2019ll put your best voice forward each time you pick up the phone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied<\/p>\n","protected":false},"author":1,"featured_media":7982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,253],"tags":[118],"class_list":["post-7979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-receptionist","tag-customer-service-tone-of-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Importance of Tone of Voice in Customer Service - SAS<\/title>\n<meta name=\"description\" content=\"Random customer service lesson from 3 Men and a Baby: Customers can hear a smile. Learn how tone of voice impacts customer service interactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/\"},\"author\":{\"name\":\"Nick D.\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#\/schema\/person\/908a84be955e530a264eedcaf964f739\"},\"headline\":\"The importance of tone of voice in customer service.\",\"datePublished\":\"2015-02-10T13:57:45+00:00\",\"dateModified\":\"2018-06-19T16:11:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/\"},\"wordCount\":306,\"publisher\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#organization\"},\"keywords\":[\"Customer Service Tone of Voice\"],\"articleSection\":[\"Customer Service\",\"Receptionist\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/\",\"url\":\"https:\/\/www.specialtyansweringservice.net\/importance-tone-voice-customer-service\/\",\"name\":\"Importance of Tone of Voice in Customer Service - SAS\",\"isPartOf\":{\"@id\":\"https:\/\/www.specialtyansweringservice.net\/#website\"},\"datePublished\":\"2015-02-10T13:57:45+00:00\",\"dateModified\":\"2018-06-19T16:11:10+00:00\",\"description\":\"Random customer service lesson from 3 Men and a Baby: Customers can hear a smile. 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