{"id":8129,"date":"2016-11-02T09:30:53","date_gmt":"2016-11-02T13:30:53","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=8129"},"modified":"2018-12-13T08:02:54","modified_gmt":"2018-12-13T13:02:54","slug":"call-center-speech-analytics-infographic","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/call-center-speech-analytics-infographic\/","title":{"rendered":"Infographic: Call center speech analytics."},"content":{"rendered":"

Speech analytics technology is deployed in\u00a0most customer service call centers<\/a>\u00a0to enhance the customer service\u00a0experience. Essentially, speech analysis\u00a0technology monitors phone calls and directs call center agents by taking cues\u00a0from the caller’s natural language. Among other benefits,\u00a0monitoring keywords the caller has used can bring up the best script for the virtual receptionist to help reduce\u00a0call time, track\u00a0agents who aren’t sticking to their scripts, and help identify up-sell and cross-sell opportunities before checkout. Take a look at\u00a0the infographic below for a quick overview of the technology you’ve probably interacted with and never known!<\/p>\n

\"Infographic:<\/p>\n

By now, you’ve probably realized that speech analytics software has been a critical element of most of the customer service calls you’ve made over the years. At the contact\u00a0center level, this data mining analyzes callers’ needs and identifies operational issues, which in turn creates increased\u00a0fluidity of the\u00a0customer support experience. And better calls lead to increased customer retention<\/a>! What’s not to love?<\/p>\n

Copy the code below to use this infographic on your own website:<\/p>\n

[html]
\n<img title=”Call Center Speech Analytics Infographic” alt=”Call Center Speech Analytics Infographic” src=”https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/speech-analytics-contact-center-infographic.png” width=”1200″ height=”11641″ \/>
\n<pre><em>Image originally posted on <a href=”https:\/\/www.specialtyansweringservice.net\/call-center-speech-analytics-infographic\/”>The SAS Blog<\/a><\/em>
\n[\/html]<\/p>\n","protected":false},"excerpt":{"rendered":"

Speech analytics technology is deployed in\u00a0most customer service call centers\u00a0to enhance the customer service\u00a0experience. Essentially, speech analysis\u00a0technology monitors phone calls and directs call center agents by taking cues\u00a0from the caller’s natural language.<\/p>\n","protected":false},"author":1,"featured_media":8134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[177],"class_list":["post-8129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","tag-answering-service-technology"],"acf":[],"yoast_head":"\nInfographic: Speech Analytics Technology | Specialty Answering Service<\/title>\n<meta name=\"description\" content=\"Speech analytics technology helps to improve the customer experience. 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