{"id":8172,"date":"2017-05-24T11:37:05","date_gmt":"2017-05-24T15:37:05","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=8172"},"modified":"2018-12-13T08:02:23","modified_gmt":"2018-12-13T13:02:23","slug":"how-answering-services-use-dnis","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/how-answering-services-use-dnis\/","title":{"rendered":"Infographic: How Answering Services Use DNIS"},"content":{"rendered":"

Let\u2019s say that you’re an equipment manufacturer with multiple products. You have a division that builds\u00a0rockets, another that\u00a0builds washing machines, and another that builds garage door openers. Each product has\u00a0its own toll-free support number for customers to call for assistance<\/a>. Each of those numbers rings to your in-house telephone answering service, where you have different groups staffed with stellar agents that have expert knowledge of a single product.<\/p>\n

Your business is booming! You receive hundreds of calls daily on each number, so each of these calls needs to go to the appropriate\u00a0agent. How does the answering service software know which number your callers dialed in order to route the calls correctly? If you guessed DNIS, then give yourself a round of applause!<\/p>\n

Dialed Number Identification Service is a feature offered by telecom network providers that allows the recipient, in this case the answering service, to determine the number each customer dialed to reach you. It works by transmitting\u00a0DTMF<\/a> digits to a decoder that will make them available to a device on the receiving end. So, when the phone rings at the Private Branch Exchange (PBX<\/a>), the DTMF is transmitted along with the call, telling the PBX if the call came in on your\u00a0rocket line, washing machine line, or garage door opener line. Based on that information, the system will route the call to an\u00a0agent\u00a0who is using the corresponding support script.<\/p>\n

If you’re setting up DNIS at your own business location, here’s a great infographic\u00a0to explain a bit more about how DNIS works<\/a>.<\/p>\n

\"Learn<\/a><\/p>\n

In addition to DNIS giving virtual receptionist businesses the ability to answer for more than one customer, it can be used as a means to improve productivity in the call center itself. Accurate call routing means that the right agent gets the right call every time, thereby increasing efficiency,\u00a0and decreasing the time\u00a0agents spend on calls.<\/p>\n

Read our extended resource to learn more about how DNIS works and how it’s used by call centers<\/a>.<\/p>\n

If you’re writing about DNIS\u00a0on your own website, please copy the code below to use this infographic:<\/p>\n

[html]
\n<img title=”Learn DNIS Infographic” alt=”Learn DNIS Infographic” src=”https:\/\/www.specialtyansweringservice.net\/wp-content\/uploads\/DNIS-Infographic.jpg” width=”710″ height=”4578″ \/>
\n<pre><em>Image originally posted on <a href=”https:\/\/www.specialtyansweringservice.net\/learn-dnis-infographic\/”>The SAS Blog<\/a><\/em>
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Let\u2019s say that you’re an equipment manufacturer with multiple products. You have a division that builds\u00a0rockets, another that\u00a0builds washing machines, and another that builds garage door openers. Each product has\u00a0its own toll-free<\/p>\n","protected":false},"author":1,"featured_media":8176,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30,250],"tags":[197,198,196],"class_list":["post-8172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","category-phones","tag-answering-service","tag-call-routing","tag-dnis"],"acf":[],"yoast_head":"\nInfographic: How Answering Services Use DNIS | SAS<\/title>\n<meta name=\"description\" content=\"Dialed Number Identification Service (DNIS), is how answering services answer calls for more than one customer. 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