{"id":8334,"date":"2016-10-06T10:45:04","date_gmt":"2016-10-06T14:45:04","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=8334"},"modified":"2018-06-19T14:45:36","modified_gmt":"2018-06-19T18:45:36","slug":"3-reasons-rate-operators","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/3-reasons-rate-operators\/","title":{"rendered":"3 Reasons Why You Should Rate Your Operators"},"content":{"rendered":"

With the upcoming presidential election, everybody’s talking about making your voice heard.\u00a0While one vote among millions may not seem like much, it counts. But elections aren\u2019t the only place where your voice can affect change. Have you ever rated a Specialty Answering Service operator<\/a>?<\/p>\n

When you outsource to Specialty Answering Service, you can shape your own destiny\u00a0by editing your script<\/a>\u00a0in real time and adding notes<\/a> for the operators. But wait, there’s more! You can also cast votes for the operators answering your calls in the form of star ratings and feedback. It’s like Yelp, but for human beings instead of businesses.<\/p>\n

We value your opinion! Rating the operators rocks, and here are three reasons why\u00a0your vote makes a difference:<\/p>\n

    \n
  1. If you have a really great experience with an operator, offering your rating will encourage them to continue doing a good job while helping our HR department hone in on\u00a0the traits of mega-awesome customer service agents.\u00a0Operators who frequently receive positive reviews can see a bump in their salary and are most definitely\u00a0the go-to employees\u00a0to help train newbies. With each vote you cast, you’re paying customer service forward.<\/li>\n
  2. If you have a not-so-hot\u00a0experience with an operator, rating them will give our training squad crowd-sourced feedback to help the operator improve. The more we\u00a0know, the more you grow. If an operator is consistently receiving negative ratings from multiple clients, they will receive more in-depth coaching regarding in-call procedures. If their reviews\u00a0continue to be low, even after being coached accordingly, then maybe answering phones just isn’t what they’re cut out to do.<\/li>\n
  3. Unless your\u00a0business is in California or Pennsylvania, then sadly we aren’t\u00a0neighbors.\u00a0This geographic separation may cause a slight disconnect between business owners and the Specialty Answering Service agents managing\u00a0your\u00a0phones. Though you aren\u2019t always able to choose who fields your calls, rating your operators and providing them with a better understanding of what you do will help bridge the continental divide.<\/li>\n<\/ol>\n

    So, if you\u2019re weighing in on the question, \u201cShould you rate your operators?\u201d we hope your vote\u00a0is a resounding, \u201cYes!\u201d Speaking out isn\u2019t just important at election time. It\u2019s a critical component of building a successful business when you’re outsourcing your calls to our answering service<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    With the upcoming presidential election, everybody’s talking about making your voice heard.\u00a0While one vote among millions may not seem like much, it counts. But elections aren\u2019t the only place where your voice<\/p>\n","protected":false},"author":15,"featured_media":8379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[254],"tags":[156],"class_list":["post-8334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sas-products","tag-operator-rating"],"acf":[],"yoast_head":"\n3 Reasons to Rate CSRs | Specialty Answering Service<\/title>\n<meta name=\"description\" content=\"Rating customer service agents from your SAS portal helps us to identify amazing operators and enhance our training and recruitment methods.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.specialtyansweringservice.net\/3-reasons-rate-operators\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta 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