{"id":8377,"date":"2017-01-10T12:50:04","date_gmt":"2017-01-10T17:50:04","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=8377"},"modified":"2020-05-15T14:18:29","modified_gmt":"2020-05-15T18:18:29","slug":"amazing-features-more-productive-specialty-answering-service","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/amazing-features-more-productive-specialty-answering-service\/","title":{"rendered":"Amazing features to make you more productive with Specialty Answering Service."},"content":{"rendered":"<p>So you\u2019ve made the decision to <a href=\"https:\/\/www.specialtyansweringservice.net\/small-business-needs-live-answering-service\/\">use\u00a0an answering service<\/a>, and after much deliberation and thought, you\u2019ve come to the conclusion that Specialty Answering Service is <a href=\"https:\/\/www.specialtyansweringservice.net\/25-things-to-look-for-in-your-first-answering-service\/\">the right fit<\/a> for you. Hooray!<\/p>\n<p>But wait, there&#8217;s more. SAS is more than just a virtual receptionist service. Aside from giving your customers\u00a024\/7 live operator assistance, you&#8217;ll enjoy free, on-demand access to our unique user interface, where you can do everything from <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2230477-understanding-your-sas-desk-call-log\">listening to call recordings<\/a> to <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2259870-how-to-edit-script-steps\">editing your call script<\/a> to integrating with various external programs that will\u00a0support your operations.<\/p>\n<p>The SAS Desk web portal is chock full of resources to help you stay organized and keep track of customers&#8217; requests.<\/p>\n<ul>\n<li>Want us to schedule appointments? Link your <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2162550-how-to-connect-google-calendar-to-your-web-portal\">Google Calendar<\/a> to the app in our portal that will allow our operators to do just that.<\/li>\n<li>Use a helpdesk? Integrate the\u00a0<a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2420151-how-to-integrate-sas-with-desk-com\">Desk.com<\/a>\u00a0or <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2456961-how-to-integrate-sas-with-zendesk-\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk<\/a> app into your call script, and support tickets will be created in\u00a0your platform. No copy and pasting necessary!<\/li>\n<li>Running your business on a CRM? Link Specialty Answering Service with <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2509284-how-to-integrate-sas-with-salesforce\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a> or <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2687595-how-to-integrate-sas-with-zoho\">Zoho<\/a> to create leads, create contacts, create cases, and more.<\/li>\n<li>Need to log your information in a different format? The\u00a0<a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2468572-how-to-integrate-sas-with-google-sheets\">Google Sheets<\/a> app\u00a0will push data directly to your online spreadsheet.<\/li>\n<li>Maybe you already have leads but don\u2019t have the time to call them. Configure\u00a0our <a href=\"https:\/\/support.specialtyansweringservice.net\/article\/195-how-to-configure-the-sas-outbound-calling-app\">Outbound Calling<\/a> app to have our\u00a0professional operators qualify your leads\u00a0for you!<\/li>\n<li>Do you have a rotating on-call schedule?\u00a0Check out our <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2169436-adding-an-on-call-schedule\">On-Call<\/a>\u00a0app,\u00a0which allows you to create multiple calendars, complete with custom time blocks,\u00a0<a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2420504-configuring-email-alerts-for-your-on-call-schedules-\">messaging\u00a0options<\/a>, and <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2467021-color-coding-your-on-call-schedule\">color-coding<\/a>.<\/li>\n<li>Want to give your colleagues access to your message portal or send calls to specific departments\u00a0for follow-up? <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2562026-adding-users-in-sas-desk\">Add a few new users<\/a>, or\u00a0share\u00a0call details by <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2464528-create-a-share-url-and-share-your-sas-calls\">creating a Share URL<\/a>.<\/li>\n<\/ul>\n<p>In addition to all of these great features, our <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2548586-available-reports-in-sas-desk\">Reports<\/a> section offers a convenient way to review your usage, download custom reports, track calls by hour, and more.<\/p>\n<ul>\n<li>Want stats on how people heard about your business? Generate a Script Step Report to see the info at-a-glance.<\/li>\n<li>Need to see how many calls you received\u00a0over that busy holiday weekend? We\u00a0have\u00a0that, too.<\/li>\n<li>Want to find out which operators are taking your calls, and <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/2178750-rating-the-operators\">rate their performance<\/a>? We have your back.<\/li>\n<\/ul>\n<p>And if that&#8217;s not enough, we also have a <a href=\"https:\/\/support.specialtyansweringservice.net\/customer\/portal\/articles\/1698947-how-to-use-the-sas-mobile-app\">mobile app<\/a>\u00a0for iPhone and Android devices that gives you on-the-go access to your calls and message details!\u00a0We are constantly improving\u00a0our technology to provide a level of connection and convenience that you won&#8217;t find anywhere else.<\/p>\n<p>With Specialty Answering Service, the possibilities are endless. If you&#8217;re already using us, please take advantage of some of our apps and features. If you&#8217;re not using us, what are you waiting for? <a href=\"https:\/\/www.specialtyansweringservice.net\/register\/\">Give us a try<\/a>, and go crazy!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So you\u2019ve made the decision to use\u00a0an answering service, and after much deliberation and thought, you\u2019ve come to the conclusion that Specialty Answering Service is the right fit for you. Hooray! But<\/p>\n","protected":false},"author":15,"featured_media":8441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[254],"tags":[181,69],"class_list":["post-8377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sas-products","tag-features","tag-productivity"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Features to Be More Productive with Specialty Answering Service<\/title>\n<meta name=\"description\" content=\"Take advantage of features like outbound calling, CRM integrations, and stellar reports to help you get the most out of Specialty Answering Service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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