{"id":9226,"date":"2018-05-11T13:17:59","date_gmt":"2018-05-11T17:17:59","guid":{"rendered":"https:\/\/www.specialtyansweringservice.net\/?p=9226"},"modified":"2018-08-28T05:18:04","modified_gmt":"2018-08-28T09:18:04","slug":"answering-service-quiz-test-knowledge-of-the-industry","status":"publish","type":"post","link":"https:\/\/www.specialtyansweringservice.net\/answering-service-quiz-test-knowledge-of-the-industry\/","title":{"rendered":"Answering Service Quiz: Test your Knowledge Of The Industry"},"content":{"rendered":"<style>\n.quizdiv {display: none; font-size: 18px; color: rgb(102, 102, 102); padding-bottom: 20px !important;}<br \/><\/style>\n<p><script type=\"text\/javascript\">\nvar divs = [\"Answer1\", \"Answer2\", \"Answer3\", \"Answer4\" ,\"Answer5\", \"Answer6\", \"Answer7\", \"Answer8\", \"Answer9\", \"Answer10\"];\n    var visibleDivId = null;\nfunction toggleVisibility(divId) {\n  if(visibleDivId === divId) {\n    \/\/visibleDivId = null;\n  } else {\n    visibleDivId = divId;\n  }\n  hideNonVisibleDivs();\n}\nfunction hideNonVisibleDivs() {\n  var i, divId, div;\n  for(i = 0; i < divs.length; i++) {\n    divId = divs[i];\n    div = document.getElementById(divId);\n    if(visibleDivId === divId) {\n      div.style.display = \"inline\";\n    } else {\n      div.style.display = \"none\";\n    }\n  }\n}\n<\/script><br \/>\nWant to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our <a href=\"https:\/\/www.specialtyansweringservice.net\/telephone-trivia-test-skills-real-telephone-facts\/\" target=\"_blank\" rel=\"noopener\">telephone trivia quiz<\/a> next!<\/p>\n<p><strong>1. When was the first call center created?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer1');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer1\" class=\"quizdiv\">The answer is <em>B. 1957<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">1930<\/li>\n<li style=\"list-style: upper-alpha;\">1957<\/li>\n<li style=\"list-style: upper-alpha;\">1985<\/li>\n<li style=\"list-style: upper-alpha;\">1919<\/li>\n<\/ol>\n<p><strong>2. Who owned the first call center?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer2');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer2\" class=\"quizdiv\">The answer is <em>C. Time Inc.<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">Sport's Illustrated<\/li>\n<li style=\"list-style: upper-alpha;\">The Government<\/li>\n<li style=\"list-style: upper-alpha;\">Time Inc.<\/li>\n<li style=\"list-style: upper-alpha;\">American Express<\/li>\n<\/ol>\n<p><strong>3. What decade were call centers moved from manual to automatic systems?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer3');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer3\" class=\"quizdiv\">The answer is <em>C. 1970's<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">1950's<\/li>\n<li style=\"list-style: upper-alpha;\">1960's<\/li>\n<li style=\"list-style: upper-alpha;\">1970's<\/li>\n<li style=\"list-style: upper-alpha;\">1980's<\/li>\n<\/ol>\n<p><strong>4. Approximately how many calls do answering services handle each year?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer4');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer4\" class=\"quizdiv\">The answer is <em>D. 46 Billion<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">1 million<\/li>\n<li style=\"list-style: upper-alpha;\">500 million<\/li>\n<li style=\"list-style: upper-alpha;\">3 billion<\/li>\n<li style=\"list-style: upper-alpha;\">46 billion<\/li>\n<\/ol>\n<p><strong>5. Around how many call centers are there in the U.S?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer5');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer5\" class=\"quizdiv\">The answer is <em>C. 60,000<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">500<\/li>\n<li style=\"list-style: upper-alpha;\">8,000<\/li>\n<li style=\"list-style: upper-alpha;\">60,000<\/li>\n<li style=\"list-style: upper-alpha;\">100,000<\/li>\n<\/ol>\n<p><strong>6. What state has the largest number of call centers?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer6');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer6\" class=\"quizdiv\">The answer is <em>A. California<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">California<\/li>\n<li style=\"list-style: upper-alpha;\">Hawaii<\/li>\n<li style=\"list-style: upper-alpha;\">Pennsylvania<\/li>\n<li style=\"list-style: upper-alpha;\">Texas<\/li>\n<\/ol>\n<p><strong>7. On average, what percent of business interactions do call centers handle?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer7');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer7\" class=\"quizdiv\">The answer is <em>D. 70%<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">15%<\/li>\n<li style=\"list-style: upper-alpha;\">35%<\/li>\n<li style=\"list-style: upper-alpha;\">50%<\/li>\n<li style=\"list-style: upper-alpha;\">70%<\/li>\n<\/ol>\n<p><strong>8. What does IVR stand for?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer8');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer8\" class=\"quizdiv\">The answer is <em>B. Interactive Voice Response<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">Intense Virtual Reality<\/li>\n<li style=\"list-style: upper-alpha;\">Interactive Voice Response<\/li>\n<li style=\"list-style: upper-alpha;\">Immediate Voice Recognition<\/li>\n<li style=\"list-style: upper-alpha;\">Interactive Voice Recognition<\/li>\n<\/ol>\n<p><strong>9. Approximately how many people are employed by call centers in the U.S.?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer9');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer9\" class=\"quizdiv\">The answer is <em>A. 2.5 Million<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">2.5 million<\/li>\n<li style=\"list-style: upper-alpha;\">10 million<\/li>\n<li style=\"list-style: upper-alpha;\">800,000<\/li>\n<li style=\"list-style: upper-alpha;\">4 million<\/li>\n<\/ol>\n<p><strong>10. What percent of telemarketing companies comprise the answering service industry?<\/strong>\u00a0\u00a0\u00a0<button onclick=\"toggleVisibility('Answer10');\">\u00a0Show Me the Answer!\u00a0<\/button><br \/>\n<span id=\"Answer10\" class=\"quizdiv\">The answer is <em>C. 80%<\/em><\/span><\/p>\n<ol>\n<li style=\"list-style: upper-alpha;\">15%<\/li>\n<li style=\"list-style: upper-alpha;\">75%<\/li>\n<li style=\"list-style: upper-alpha;\">80%<\/li>\n<li style=\"list-style: upper-alpha;\">25%<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>Answers: 1. B,\u00a0\u00a0\u00a02. C,\u00a0\u00a0\u00a03. C,\u00a0\u00a0\u00a04. D,\u00a0\u00a0\u00a05. C,\u00a0\u00a0\u00a06. A,\u00a0\u00a0\u00a07. D,\u00a0\u00a0\u00a08. B,\u00a0\u00a0\u00a09. A,\u00a0\u00a0\u00a010. C<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you&#8217;re feeling real lucky, test your knowledge with our telephone trivia quiz<\/p>\n","protected":false},"author":15,"featured_media":9228,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[239],"tags":[99,262],"class_list":["post-9226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-answering-service-101","tag-fun","tag-quiz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Answering Service Quiz: Test Your Knowledge Of The Industry | SAS<\/title>\n<meta name=\"description\" content=\"How much do you know about the telephone answering service industry? 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