Xbox account lost password solution -Microsoft community
January 4, 2019
This article helps you to reset your Microsoft login account and password .Usually to access your Xbox Live account and other Microsoft login services, you need to know the email address and password you used to set up your Microsoft login account.
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Xbox Account Lost Password Solution:
- If you need to reset your Microsoft login account password, see the Lost Password Solution.
- However, if you do not remember your Microsoft login account email address, you will need to first find that information using this solution Before you can reset your account password.
Solution 1: Try signing in with an email address you think you might have used to create your account
Go to account.microsoft.com and try signing in with the email address you think is associated with your Xbox Live account. If you can sign in, the email address and password you entered are valid.
Procedure for Paid Xbox Live subscription:
Step 1: To confirm this account is associated with your gamertag, select Xbox Live settings.
We will send you a security code, to verify your access to your account settings.
Step 2: This will take you to xbox.com, where you’ll see the associated gamertag displayed in the upper-right corner of the screen. Use this account email and password to sign in to your Xbox console.
Procedure for Free Xbox Live subscription:
Step 1: Sign in to see the associated gamertag displayed in the upper-right corner of the screen. Use this account email to sign in on your Xbox console.
Step 2: If you don’t see a gamertag displayed in the upper-right corner, then this account is not associated with your Xbox Live gamertag and you should try signing in with another email address.
Solution 2: Check your email accounts
Check your email accounts for messages about your Xbox Live subscription (search for messages about “Xbox Live” or “Microsoft billing”).
Solution 3: Check to see if your email address has changed
Were you using a different Internet service provider for email at the time? Because your Microsoft account email address is essentially a “username,” you don’t need to be able to access that old email account to use it to sign in to Xbox Live.
Solution 4: Have a family member look up your Microsoft account
If your microsoft account assosciated with family,When ever your family member sign in to their Microsft login account at account.microsoft.com/family.
If none of these solutions work for you, contact LIVE Assist using the chat option at the right side of this page.
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